Ongoing Application Support & Maintenance
Common Forge specializes in providing dedicated L1, L2, and L3 software support with customizable Service Level Agreements to support products of any scope
- Reduce IT expenses through proactive issue resolution.
- Transparent service delivery with reporting aligned to KPIs
- Faster software updates thanks to mature DevOps practices.
- Extend the life of your software application.
COMMON FORGE VENTURES
Your committed partner for support
The Common Forge team has been delivering software development and application support services for over 20 years out of our home base in Atlanta, GA. We are dedicated to the work of increasing user value and extending the useful life of custom software applications.
Dedicated Resources
Every client receives a support-focused team responsible for Account Management, Software Delivery, Product Management, and Engineering Support. We build cost effective and scalable teams with no single points of failure.
Fixed Budgets
Streamline operations with a single approval cycle, not multiple processes. Adapt budget and project resources swiftly to meet shifting priorities, ensuring hours stay within approved limits.
Performance Guarantees
Comprehensive SLA packages ensure response and resolution time guarantees, or we pay up. Our team makes user support and happiness our top priority
Complete Visibility
Access real-time performance insights and monitor our SLA’s via your custom support dashboard. Review support tickets, analyze response and resolution times, and find all of your application documentation in one place
A Common Forge Approach to Maintenance
Initial System Analysis and Knowledge Transfer
Our engineering team meticulously evaluates your system to define the extent and nature of the support needed. This involves identifying the specific skills required for effective application maintenance.
Developing a Maintenance Strategy
We gather a team of experts in software maintenance and support. Their task is to establish a regular monitoring routine and create a detailed, adaptable plan for maintenance activities.
Enhancement and Modernization of the System
Upon client request, we engage in advanced maintenance, focusing on improving system efficiency and user experience. This includes upgrading outdated code and optimizing system performance.
Continuous Quality Assurance and Issue Resolution
We offer a service where quality assurance is an ongoing part of the software support process. This approach is designed to detect problems early and enable proactive maintenance, thus preventing larger issues.
Benefits of support and maintenance
A comprehensive maintenance and support structure will keep your customers happy and and your internal team focused on strategic product development.
Regular support and maintenance ensure that software applications remain reliable and function optimally, minimizing downtime and preventing disruptions that could affect business operations.
Continuous monitoring and updates help protect software from vulnerabilities, keeping data safe from security breaches and ensuring compliance with relevant regulations.
Proactive support and maintenance help identify and fix issues before they escalate into more serious problems, reducing the need for emergency fixes and costly downtime, thus saving money over time.
Why Choose Common Forge for Software Support Services?
Demonstrated Success
For nearly 20 years we have been providing software development, testing, application maintenance, and support services. Our efforts have consistently resulted in high satisfaction and strong retention rates.
High Availability and Support
We provide a highly accessible global team to our customers with transparent reporting on a regular basis, and technical support documentation as needed.
Established Team Skills
Common Forge relies on a combination of onshore customer support, global software development talent, and proprietary AI-based software monitoring tools built by our in-house venture studio in order to create a highly cost-effective and efficient team.
Tools & Resources
Use our intuitive platform to seamlessly submit and efficiently manage a diverse range of tickets and inquiries
Your central hub for services, where you can find up-to-date service metrics, ticket backlog and priorities, detailed ticket information, and access to all your service tools
Your centralized documentation center for access to training videos, how-to articles, and product documentation
Experience real-time monitoring and alerting through our dashboard, offering insights into server and application performance